FAQ
What services do you provide?
We provide property repair, maintenance, and emergency support for residential and commercial properties. This includes general repairs, routine maintenance, and coordinating specialist works when required
Who do you work with?
We work with landlords, property managers, businesses, and private clients who require reliable maintenance and repair support for their properties.
Can I call an Emergency response at anytime?
Yes, in-cases of emergency you are able to request our services 24/7 and we will respond ASAP.
Do you handle emergency repairs?
Yes. We provide emergency repair support for urgent issues that require immediate attention to protect your property.
Do you use qualified specialists?
Yes. When specialist work is required, we work with trusted, qualified professionals to ensure all work is completed safely and to a high standard.
What areas do you cover?
We provide services across our Buckinghamshire and surrounding areas. Please look at Our Coverage Area on the Services page to see whether we cover your area.
How quickly can you respond to requests?
Response times depend on the nature of the repair and availability, but our team will respond to calls ASAP.
How do I request a repair or maintenance visit?
You can contact us by phone, or by email to request a visit from our maintenance team.
Is there a minimum contract period?
12 Months
What happens when I request a repair?
Once you contact us, we will arrange a visit from one of our technicians. The work will be assessed and completed where possible during the visit, or scheduled if additional work or materials are required.
What Qualifies as an emergency?
An emergency is an issue that poses an immediate risk to people, the property, or security, or could cause significant further damage if left unattended. Examples include major water leaks, loss of heating or hot water where urgent, serious electrical faults, drainage emergencies, and insecure doors
Do Tenants contact you directly?
Yes. With the landlord or managing agent’s approval, tenants can contact us directly to report maintenance issues. A pre-agreed spending limit can be set, allowing us to carry out work up to that amount without further approval. Anything above the agreed limit will require authorisation from the landlord or managing agent before work proceeds.
How are jobs priced?
Jobs are typically charged based on:
A call-out fee
Labour (charged at our pre-agreed hourly rate)
Materials required
Any specialist equipment or services needed
This ensures transparent pricing for every job.
What is your hourly rate?
We operate on a pre-agreed hourly rate with our clients. If specialist work is required, we will confirm the hourly rate before work begins so you always know the expected cost.
Do you provide quotes for larger jobs?
Yes. For larger repairs or specialist works, we will assess the job and provide a clear quote before any work begins.
Do you manage maintenance for multiple properties?
Yes. We support landlords, property managers, and businesses with multiple properties. Our service is designed to provide consistent, reliable maintenance across your portfolio, helping ensure properties remain safe, well maintained, and issues are resolved quickly.
What types of repairs do you handle?
We handle a wide range of property repairs and maintenance, including general building repairs, fixtures and fittings, minor plumbing and electrical issues, and other routine maintenance tasks. If specialist work is required, we coordinate with qualified professionals to ensure the job is completed correctly.